Front Desk
Overview
You are a motivated individual with a desire to share the joy of climbing with our community. You set the stage for an awe-inspiring, welcoming experience for each guest. You value the day-to-day operations of safety, training, customer service, sales, and daily cleaning duties as a way to ensure consistency and our committed investment to each guest. Your strong work ethic motivates and encourages those around you.
PASSION || engaged, dedicated, hard-working, genuine, driven, enthusiastic, inspiring
Be a positive representative for Vertical View and enthusiastically welcome guests
Build relationships by providing exceptional customer service and interacting with each guest
Set the standard for self-motivated effort, positive attitude, and outreach to crew members and guests
Assist with small gym projects and assignments
AWARENESS || Cooperative, problem-solver, appreciative, personable, good common sense, honest
Be attentive to customers in a professional manner
Professionally answer questions (in-house and on the phone) and problem-solve
Demonstrate strong communication skills and professionally and respectfully resolve conflict
Stay current on, enforce, and abide by all gym rules and etiquette
Be a proactive team player in building a cohesive work environment
Complete daily cleaning tasks and assess gym cleanliness issues as needed
Pay attention to detail, be organized, and exhibit wise use of time-management
Be open to giving and receiving feedback in a professional manner
MENTORSHIP || welcoming, community-centered, supportive, invested, attentive
Be a positive influence to the FD Crew and to each guest
Ensure critical guest check-in procedures are performed through the Capitan software
Educate guests on merchandise and complete sales transactions
Promote and educate guests on memberships and other programs and offerings
Perform floor walks, looking for proper techniques and addressing concerns
Teach instructional classes, make follow-up observations and corrections, and be versed in risk management
Front Desk Requirements
Part-time position
18 years of age or older preferred
Must be available to work 18 hours per week minimum with the flexibility to work nights and weekends
Customer service and retail experience, climbing-specific preferred
Must be top rope certified before the first training shift and lead belay certified within the first month
Willing to participate in and learn all industry-standard training provided by Vertical View instructors
CPR/First Aid certification is provided by Vertical View
Physical Requirements
Physical ability to respond and react quickly and efficiently within the facility
Must be able to perform all movements relating to belaying and belay instruction
Participate and show proper climbing technique
Carry/lift up to 25 lbs and stand/sit/walk for extended periods of time
Physical fitness is required in order to participate in classes and show participants proper climbing techniques
Pay and Perks
$14.50/hour starting
Gym membership + access to certain Climber’s Education Classes for free
Staff retail discounts and Pro-Deals